Aurorae Customer Service Policy
Your satisfaction is our #1 goal.
Our goal at Aurorae is to make your shopping experience pleasant and memorable. We want you to feel like you are among friends and to feel comfortable recommending our active lifestyle company to your family and friends. Let us know what we can do for you and we will do our best to meet or exceed your trust and support. We currently have the best reviewed yoga mats on Amazon.com and have received multiple awards from Amazon including Top 3% Retailer. We pride ourselves in our eco-friendly yoga mats, practical & fashionable yoga apparel, highly reviewed yoga accessories, high quality fitness and lifestyle products and therapeutic aromatherapy accessories.
Aurorae Return Policy
As a company, we do our best to work in the spirit of yoga. We truly care about all our customers and think of you as members of our Aurorae family.
For all items purchased through Amazon.com, they can be returned within 30 days of purchase. If you are interested in returning your item within that timeframe, please follow these steps:
1. Call Amazon Direct Service phone number at (866) 216-1072
2. Have your Amazon Order # ready and they should be able to help you immediately
Any products purchased outside the 30-day window, please contact Aurorae directly as we guarantee all of our products 100% even beyond the 30-day time frame.
We at Aurorae are here to serve you as best as possible. We value 5-star service, so if for any reason you are unsatisfied, please contact us. We are committed to do whatever is possible to resolve any issues and guarantee your satisfaction.